Complaints Submission Channels regarding Service, Products, or Advisers
To ensure the business operation is rightful, transparent, fair, verifiable, and in accordance with good corporate governance principles, the Company provides stakeholders with channels to submit complaints regarding service, products, or advisers. Complaints from complainants will be taken into consideration and addressed for further improvement. The complaint can be submitted to;
Postal Address
Customer Service Center
Bangkok Life Assurance Public Company Limited
1415 Krungthep - Nonthaburi Road, Wongsawang,
Bangsue, Bangkok 10800
Whistleblowing and Complaints Submission Channels regarding Fraud and Violation of Code of Conduct
The Company provides stakeholders with channels for whistleblowing and complaints submission regarding frauds and suspects of violation or non-compliance with laws, regulations, or corporate governance policies, including inaccurate financial reports or internal control deficiencies to the Audit Committee. Whistleblowing can be made to the Chairman of the Audit Committee, Internal Audit Department, or Compliance Office.
Postal Address
Bangkok Life Assurance Public Company Limited
1415 Krungthep - Nonthaburi Road, Wongsawang,
Bangsue, Bangkok 10800
E-mail/Telephone Number
Internal Audit Department
Tel: 0-2777-8230 or
auditor@bangkoklife.com
Compliance Office
Tel: 0-2777-8861 or
compliance@bangkoklife.com
For complaints involving directors and executives, whistleblowing can be made directly to the Chairman of the Audit Committee via mail or the e-mail: audit_committee@bangkoklife.com
Whistleblowers and complainants should provide clear information on date, time, location of incident, and detail of incident; and may choose to report anonymously. However, disclosure of identity and contact information enable the Company to request additional information for the purpose of fact-finding and investigation, report the progress, explain the facts, or relieve the damages more conveniently and quickly. The Company will keep the name, address, or any information that can identify the complainant or informant confidential. Only those responsible for investigating complaints are allowed to access such information.
