Good Corporate Governance
Whistle Blowing Policy
1. Purpose
| 1.1 | To encourage all stakeholders to report information or suspicion about fraud, misconduct, and violation of code of conduct or relevant regulations to the Company via established channels to build a corporate culture that is transparent and free of fraud, misconduct, and violation of code of conduct or relevant regulations. |
| 1.2 | To support the Company’s operation to be accurate, suitable, efficient, transparent, and verifiable as well as in accordance with the law, good corporate governance principles, and to prevent any potential damage. |
| 1.3 | To protect whistleblowers who report in good faith and individuals cooperating in the fact-finding process. The identity and information provided by the whistleblower and individuals cooperating in the fact-finding process will be kept confidential. |
2. Scope
Personnel of Bangkok Life Assurance Public Company Limited and its subsidiaries (the Company) must study, understand, and strictly abide by this policy.
3. Effective Date
This policy shall be effective from the date of approval by the Board of Directors.
4. Review Frequency and Revision
This policy must be reviewed annually, or when a significant change arises.
5. Responsible Function
The Compliance Office is the responsible function of this policy.
6. Definition
“The Company” means Bangkok Life Assurance Public Company Limited.
“Subsidiary” means companies in which the Company holds shares directly or indirectly over 50% of voting shares.
“Personnel of the Company” means directors, executives, employees, and staff at all levels of Bangkok Life Assurance Public Company Limited and its subsidiaries.
“Whistleblowing” means reporting to the Company information or suspicion about fraud, misconduct, or violation of code of conduct or related regulations.
“Whistleblower” means stakeholders who witness or have suspicions about fraud, misconduct, violation of code of conduct or related regulations; and report the incident through the channels and methods specified by the Company.
7. General Principle
The Company is determined to operate business with transparency, fairness, and responsibility towards society, and is aware of the importance of preventing fraud, misconduct, and violation of code of conduct or relevant regulations, which may affect its decision making and operations. Therefore, the Board of Directors has established this Whistleblowing Policy.
8. Requirement
8.1 Protection of whistleblowers and individuals cooperating in the fact-finding process
The Company is committed to protecting whistleblowers who report in good faith and those who cooperate in fact-finding investigations. The principles are as follows:
| 8.1.1 | The reported information and identity of whistleblowers and individuals cooperating in the fact-finding process will be kept confidential. The Company may need to disclose such information if required by law. However, the Company prioritizes the safety and damage prevention towards whistleblowers and individuals cooperating in the fact-finding process. |
| 8.1.2 | Whistleblowers and individuals cooperating in the fact-finding process can choose not to disclose their identity if they believe that such disclosure could bring danger or damage. However, disclosure of identity allows the Company to report the progress, explain the facts, or relieve the damages more conveniently and quickly. |
| 8.1.3 | Whistleblowers and individuals cooperating in the fact-finding process may request appropriate protection measures from the Company if they believe that they could be at risk or if they might suffer damage. Additionally, if the Company determines that there is potential damage or safety risk, it may establish protection measures without a request from whistleblowers and individuals cooperating in the fact-finding process. |
| 8.1.4 | The Company will not take any unfair action against whistleblower or individuals cooperating in the fact-finding process, whether by changing their job position, changing their job responsibilities, changing their work location, suspending them, threatening them, interfering their performance of duty, terminating their employment, or taking any other action that would be considered unfair treatment towards whistleblowers or any individuals cooperating in the fact-finding process. |
8.2 False Report
Whistleblowers must report in good faith and must not provide false information. They must not report with unfair intention or intention to libel the Company or any individuals.
8.3 Whistleblowing channels
The Company has provided a convenient and safe channel for whistleblowers to report their information to the Company, as follows:
| 8.3.1 | Internal Audit Department Tel: 0-2777-8230 or auditor@bangkoklife.com |
| 8.3.2 | Compliance Office Tel: 0-2777-8861 or compliance@bangkoklife.com |
| 8.3.3 | Mail Internal Audit Department or Compliance Office Bangkok Life Assurance PCL 1415 Krungthep-Nonthaburi, Wongsawang, Bang Sue, Bangkok 10800 |
Apart from the channels listed above, employees can make inquiries or submit a whistleblowing report to the following channels if they have witnessed or suspected violation or noncompliance of the Company’s code of conduct or any relevant rules:
- Human Resources Management Department
- Their trusted supervisors of all levels
For report involving directors, the Chief Executive Officer and President, Heads of Division, Head of Internal Audit Department, or Head of Compliance Officer, you can report directly to the Chairperson of the Audit Committee at audit_committee@bangkoklife.com.
9. Penalty
Personnel of the Company, agents, financial advisors, and partners who violate this policy are considered having violated the Company’s code of conduct, and may constitute an offense against the Company's rules, as well as other applicable laws, regulations, rules, or requirements.
External parties who violate this policy may constitute an offense against applicable laws, regulations, rules, or requirements.
